5Star Relocation – Privacy Policy

We respect your privacy and are committed to protecting your personal information in line with the Protection of Personal Information Act (POPIA).

1. Information We Collect

We may collect:

• Personal details (name, phone number, email, address)
• Service preferences (selected plans, requested add-ons)
• Payment details (processed securely via third-party gateways; we do not store card numbers)
• Usage data (how you interact with our website and services)

2. How We Use Your Information

• To deliver and coordinate services you request
• To manage your account and subscriptions
• To improve our offerings and customer experience
• To send service updates, invoices, and important notices
• To comply with legal obligations

3. Sharing of Information

We may share limited personal information with trusted third-party providers strictly for service delivery (e.g., security companies, cleaning teams, internet providers).

We do not sell or rent personal information to third parties.

4. Data Protection

We use industry-standard security measures to safeguard your information. However, no system is 100% secure, and we cannot guarantee absolute protection.

5. Your Rights

Under POPIA, you have the right to:

• Access and request a copy of your personal information
• Correct or update inaccurate information
• Request deletion of your personal data (subject to legal/contractual limits)
• Opt out of marketing communications at any time

6. Cookies & Tracking

Our website may use cookies to improve functionality and user experience. You may disable cookies in your browser, but some features may not function properly.

7. Retention of Data

We retain personal information only as long as necessary to provide services or comply with legal obligations.

9. Changes to Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a new effective date.